TERMS AND CONDITIONS

We allow changes to your booking within one hour of placing your order. This can be done by changing your session date and time depending on class availability. Please email [email protected] to amend your booking.

If you are running late for your class, kindly contact us through the number provided on your ticket after purchase. If you have an emergency or a sudden illness preventing you from attending, please text the number provided and also email [email protected] to inform us.

In the event that the class fails to meet the minimum enrolment requirement, Puppy Yoga London reserves the right to cancel the class. The Participants will be notified at least 48 hours prior to the scheduled start date in such circumstances.

The Participant understands that for the scheduled class to proceed, a minimum enrolment of at least nine (9) participants is required.

If the class is canceled due to insufficient attendees, the Participant will be offered a voucher to use within 6 months.

We allow a 15-minute time period if attendees are running late for their class. After this, it will be considered that you are absent. If you are running late, please contact us to avoid distractions and ensure safety measures are carried out for the puppies with little to no disturbance.

After purchasing your ticket, you will be sent a booking confirmation email which acts as your ticket. We may ask for your first name and last name which you booked with at the door.

To attend the session, anyone under the age of 10 must always have an accompanying adult at all times and everyone including children and accompanying adults must have their own tickets.

Tickets are non refundable, even in the case of covid-related illness.

You will only be able to reschedule your class to another date if you reschedule yourself using the ‘reschedule link’ with at least 48 hours notice. You cannot reschedule to another venue.

If you book a class less than 48 hours away, you will not be able to reschedule.

If we cancel class due to covid precautions we will issue a booking voucher to rebook.

In case of illness, you may gift your tickets to a friend, family member etc. as long as you warn us via email.

Please also take care when booking tickets and avoid booking too many as we do not refund.

You may transfer your ticket to a friend or loved one, however you will be required to inform us via email.
Please note that after your purchase you will be sent your booking confirmation email — this acts as your ticket.

We may ask for your first name and last name which you booked with at the door.

I am aware that photographs/videography may be taken throughout the class and will be used for advertising purposes by The Puppy Yoga London (i.e. social media).